Frequently Asked Questions
If you have a question not addressed here, please contact Customer Service.
Registration Queries
Technical Problems
Account Queries
Subscription Queries
Which credit cards does demo.streamingmediasolution.com accept?
demo.streamingmediasolution.com accepts Visa, Mastercard, American Express and Discover credit cards. We also accept debit cards issued from Visa or MasterCard logo.
Can I pay by check?
At this time we are unable to accomodate traditional check-in-the-mail payments, money orders or purchase orders. We do accept debit cards issued from Visa or MasterCard, and all major credit cards (Visa, MasterCard, American Express and Discover).
How safe is my credit/debit card?
We use SSL (Secure Sockets Layer) technology to encrypt the personal
information you enter whilst registering. This ensures that none of your
personal information can be read by any third party. As a result, you can be
assured that sending your credit/debit card over SSL is safer than paying
for your shopping at the grocery store!
If it's a free trial why do I have to enter a credit/debit card number?
We require a valid card for every subscriber regardless of their current
billing status. This is to verify your identity and to ensure any potential
subscriber is over 18 years of age. Your credit/debit card will not be
charged during your free trial.
How long is the free trial?
The standard free trial lasts for 14 days(see "My Account" for details of your
specific trial conditions). You may
stop your free trial and become a full member at any time. Just choose "My Account" then
"Upgrade to full membership now". You will be charged for one
month's subscription and will be sent any additional movies.
Why does it say my credit card details are invalid when I know they are valid?
You may have a problem with cookies on your computer. Click here for more information.
I'm having trouble logging in.
If you have forgotten your password, we can send it to the e-mail address that
you subscribed with. Use the "Lost Password" link when you log
on/sign in. If the Login link does not show please
Login
here.
I know my password, but I'm still having trouble logging in.
You may have a problem with cookies on your computer. Click here for more information.
Problems with Cookies.
You may experience problems if you are using a browser (e.g. Internet Explorer)
which restricts the use of cookies (text files) by our web site. If you are
using IE6 you will have to allow a 'low level' or 'unrestricted' use of
cookies in the Privacy option. In your browser, click on "Tools",
"Internet Options" and then "Privacy". Move the slider to
"Low" or "Accept All Cookies". Once our 'cookie' has been
placed on your computer, you will be able to revert to your original 'privacy'
settings.
I've forgotten my password.
If you have forgotten your password, we can send it to the e-mail address that
you subscribed with. Use the "Lost Password" link when you log
on/sign in.
Is my internet browser compatible with demo.streamingmediasolution.com?
Our website is compatible with most internet browsers. Browsers that we know
are not fully compatible are:
Safari Browser for Macintosh systems
Set-top Browsers
If you are experiencing problems with these browsers, please try another. Here
are the links to websites of common internet browsers:
Internet Explorer
Netscape Navigator
If you are still experiencing problems, please contact Customer
Service.
When I try to change my account details I get an error message saying "The page could not be displayed" or "Cannot find server".
If you are able to refresh the page, it may be a problem on your computer.
Rebooting your computer should fix the problem.
How do I cancel my subscription?
Log in, click on "My Account" then choose "Cancel
Membership" and follow the instructions. It is essential to cancel your membership no later than the day before your next payment date and before returning your last movie so that we do not send another.
You must return all remaining discs after cancelling, getting a receipt of
mailing as proof of return, to ensure that you are not charged for another
month's subscription. (We allow an extra 2 days for return of movies beyond the
next payment date.)
What is my next payment date?
To check on your next payment date, click on "My Account".
Can I freeze my account when I go away on vacation or a business trip?
If you are going on vacation or away on business you can freeze your account up
to twice a year, for no more than 60 days in total. (This facility is for full
members only.) No movies will be sent to you and you will not be charged during
that period.
To freeze your account, click on "My Account" then choose
"Freeze Your Account".
How do I change my subscription level?
Log in, click on "My Account" then choose "Change
Plan". You can then choose the plan you would like. You will be
charged the new subscription amount less any unused portion of your previous
subscription and your next payment date will be advanced by one month. You can
change your plan at any time.
What subscription plans do you offer?
We offer a wide range of plans starting from only $9.99
View our full range of packages.
How do I become a full member after my free trial ends?
You will become a full member automatically at the end of the free trial
period.
I have referred a friend to demo.streamingmediasolution.com. Do I get anything in return?
Yes! Provided you follow the "Tell a Friend" procedure.
What day of the month will I get billed?
On the same day of the month that you became a full subscriber.
*Click here to view all available plans.
How do I change my e-mail address or credit/debit card details?
You can edit all the personal information we hold for you in the "My Account" section.
My subscription was suspended due to a problem with my credit/debit card. How can I restart my subscription?
In the event of your subscription being suspended due to a billing problem, the billing system will automatically mail you and inform you. You must then
logon to update your card details and re-activate your account.
Why do I have to give you my email address?
Your email address is important to us as it is how we will correspond with you regarding your subscription.
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